Modern facility management, with your staff at the forefront.

The parent company to our catering & event businesses, the Metropolitan Hospitality Group specialises in combining a wealth of property management experience, with personalised, guest-experience focused facility management of corporate & commercial properties.

Our staff, like yours, are our most important asset.

Our training programs are based on 5-star luxury-level hotel & resort pre-opening training courses. This provides our staff with a meticulous eye for detail and the understanding on the importance of the professional and genuine warmth of service that we have become known for.

Hygiene and our team.

All our staff regardless of position or site location, are required to undergo our own hygiene training together with ‘Safe Food Handling’ certification & COVID-19 infection control training.

Our Corporate Services.

CONSULTING

The Metropolitan Hospitality Group is a high quality, trusted & rapidly expanding company that is focused on providing a guest-experience based concepts and services to our clients and partners. Additionally, we operate multiple exclusive corporate contracts and own businesses that partner with some of Australia’s most recognized brands.

Our CEO & management team have actively been involved in numerous successful business turnarounds, start-ups and activating key guest & staff areas. We are a passionate and highly experienced group that can provide not only innovative and tangible differences for your team or next project, but are also able to provide end-to-end project management.

Services Available

Conceptualising outlets or operational areas
Pre & post opening FF&E support
Pre-opening project management
Planning & design services
Sustainability platform management
Management advisory services

YOUR STAFF EXPERIENCE

With our strong background in food, beverage and the guest experience, this is an area where our ‘guest-experience’ based ethos shines through. We are able to provide your team with the below services:

The Pantry Stock and management of staff fridges, pantry & kitchen areas. Focusing on exciting seasonal, local-only, family grown produce and even selected items such as our indigenous bush-teas & coffee options.
Coffee Solutions A passion of our CEO, we partner with small-batch, local roasters & critically – cutting edge machines. We believe a great coffee or tea experience is an essential aspect of your teams’ enjoyment of their working day.
Sustainable A key aspect of our core values and simply, we believe it is the only way. We know your team will appreciate our initiatives as we ensure our eco-footprint is as light as possible.

CONCIERGE

The first impression for all visitors and your team. Our concierge team are trained to provide the same luxury-level benchmarks of personalised, efficient, and a genuine warmth of guest service.

MEETING AND CONFERENCE ROOM MANAGEMENT

Regardless of how big or small, casual or high-end, we are able to provide organised, friendly & knowledgeable service to your team in the booking & room management for all your events.

CLEANING AND JANITORIAL

A tangible point of difference from other facility management providers, we proudly use only natural & 100% biodegradable chemicals at all our locations.

Trained not to simply tick a checklist, our cleaning staff use an eye for detail from a guest perspective and to ensure our own luxury-level property standards of hygiene and minimisation of virus related issues.

UNIFORM AND LAUNDRY

We are able to provide high-quality and efficient uniform and laundry management services to all areas of your team, whether it is corporate or trade-related clothing or cleaning related linen.